For NZ trade businesses
Win the work you've already quoted.
Meet your new offsider. He chases your quotes, answers your enquiries and nudges the unpaid invoices — around the clock, in your voice, using the tools you already run. You stay on the tools. Nothing slips.
NZ-based · Works with your existing tools · No lock-in
NZ trade owners spend 15+ hours a week on admin — most of it after dinner.
(Tradify survey of 600+ trade businesses)
Most quotes don't die from a "no." They die from silence.
Sound familiar?
The work's good. The follow-up falls through the cracks.
None of this is a you problem. You're running jobs, a crew and a business at once. It's a missing-pair-of-hands problem.
Every good tradie needs a good offsider.
You know the deal: a good offsider keeps the job moving so you can do the skilled work. This one handles the office.
He starts before you do and he's still going after knock-off. He doesn't take smoko, doesn't call in sick on a Monday, and never asks to borrow the ute. He just quietly makes sure every quote gets chased, every enquiry gets answered, and every invoice gets a polite nudge — in your voice, checked by a human before anything reaches a customer.
"Like an offsider for the office — chases the quotes, answers the enquiries, sends the reminders. Never knocks off."
One job: nothing slips.
Chases every quote
At the right moments, polite and personal. The jobs you've already earned the right to win.
Answers every enquiry
Fast, professional replies even when you're on the tools. First to respond usually wins.
Nudges unpaid invoices
Firm, friendly, automatic. Paid without the awkward calls.
Remembers your repeat work
Servicing, maintenance, annual checks. Last year's customers, booked again.
Keeps customers posted
"Booked for Tuesday, arriving 8–10." Fewer where-are-you calls, more five-star reviews.
No rip-and-replace. No six-month project.
- 1
Workflow review
30 minutes on the phone. We map how enquiries, quotes, jobs and invoices actually move through your business.
- 2
Find the leaks
Where jobs slip, quotes go quiet and money sits unbilled. In black and white.
- 3
Put your offsider to work
Built around what you already run: Xero, your job software, email, SMS. Nothing new to learn.
- 4
Refine as you go
We tune it monthly. You keep the judgment; he does the legwork.
Start with a free workflow review.
Thirty minutes, phone or video, no cost, no obligation. You get:
- A map of where work and money are slipping through the cracks
- The two or three fixes worth doing first, in plain English
- A straight answer on whether we can help — and if we can't, we'll say so
Built to fit how you already work.
Your tools stay.
Built around Xero, Tradify, Fergus, ServiceM8, email and SMS — whatever you run now. Not locked inside one vendor's app.
Your data stays in your systems.
We don't take it anywhere.
Human-checked.
Nothing goes to a customer that you wouldn't send yourself.
NZ-based and owned.
We know what a Kiwi trade business sounds like.
No lock-in.
Everything we set up is yours. Leave anytime, keep the lot.
Questions, answered straight.
Why "Offsider"?
Every tradie knows what a good offsider is worth: the second pair of hands that keeps the job moving. That's what this is — one for the office.
Offsider is led by Peter McDonald, a NZ SaaS product and operations leader who has spent close to a decade building systems that stop work slipping through the cracks. He grew up around Kiwi owner-operated businesses — and watched the owners do the books after dinner, every night. Offsider exists so you don't have to.
An offsider's job has always been simple: make the boss's day easier. Ours is to let you knock off when the tools go down — not after the quoting's done.